The business plan has the main objectives of increasing the efficiency of traveling and giving the company a larger customer base by removing the barriers that are prevalent in the organization particularly on the inflated costs due to the travel agency. Presently, our organization sells tickets through one travel agent.

The travel agent is so renowned in offering travel assistance that it was ranked amongst the top travel companies in the country in addition to being ranked by fortune magazine as one of top 500 travel companies. Their services entail offering services to the federal government and individual travelers.  Despite the travel agency’s aim of fulfilling the needs of the travelers by dedicating Account Managers to their accounts, the level of customer satisfaction has dropped significantly owing to frustrations they face during their travel experience. This is in contrast to their slogan of ensuring that the customers experience unique solutions to their travel queries regardless of their business’ sizes.

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