Sample Essay
This is offered as a dedicated customer support, through which the customers can access the self help website where there are specific solution provided to frequently faced issues and complaints. Aside from this the web channel also enables the customer to have a live chat with a technical support representative at Warner Cables who can help the customers solve the problems being faced by hum. Moreover the customers can also email the company and or call the representative at a toll free number.
The calls and complaints are received by the service and support staff who forward the complaints to the complaint management division which assess the nature of the complaint, determines how each complaint has to be handled and passes it on to the technicians as required. The problem is fixed and a notice of complaint being solved is sent to the customers through the telephone, an email as well as by post.
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