The customers of FirstAir would be traveling for business as well as pleasure, however regardless of their purpose of travel the customers would need their travel/flight preparations to be handled in a quick and efficient manner. This means that the customers would be looking for booking their plane tickets online along with the customization of their flight particulars.
They would require the schedule of the flights to be made available online stating the times the flights takeoff for their respective destinations, the route they take and the type of aircraft for the respective flights. Aside from this the customers would also be requiring a hassle free handling of their travel and procedure for booking. This means that the customers would seek to book for a flights, transport at the destination city and accommodation for stay in the destination city all through one portal.